John：
Hello, is this HP tech support?
您好，是惠普技术支持吗？
Staff：
Yes, how may I help you?
是的，您需要什么帮助？
John：
Something has gone wrong with my computer. It always restarts.
我电脑出了点儿问题，总是自动重启。
Staff：
Sounds like a virus.
好像是中病毒了。
John：
What should I do? Should I reinstall the system?
我该怎么办？重装系统吗？
Staff：
I don't know the details of your situation. Reinstalling is an option, or you can install some anti-virus software.
我不清楚具体状况。但重装是个办法，或者装个杀毒软件。
John：
Thanks a lot.
谢谢。